FAQ Page — Cash Out

You need to:

• Have logged enough hours in the pay period (typically ~5 hours)
• Have the latest version of the Homebase app
• Connect a qualifying bank account and debit card (see below)

Learn more about eligibility here.

Your bank account must:

• Be a US checking account
• Be your primary account
• Have received at least two direct deposits of $150+ per month
• Have been open for 30+ days

Note: Chime accounts are supported. Homebase connects to 9,600+ banks via Plaid — if yours isn't listed, check back as new banks are added regularly.

1. Open the Homebase app and go to the Cash Out section.
2. Connect your checking account and debit card via Plaid (takes a few minutes).
3. Homebase verifies your debit card with a 2-cent micro-transaction — usually done in under 2 hours, up to 24 hours.
4. Once verified, you're ready to request a Cash Out after your next shift.

No. Cash Out never runs a credit check and will not affect your credit score.

Open the Homebase app, go to Cash Out, choose the amount and delivery speed, then confirm. The money is sent directly to your bank account on file.

Standard: 3 business days — free.

Instant: Under 1 hour — $4.99 fee.

If your debit card is expired or canceled, the transfer may fail. Add a new active debit card linked to your bank account to resolve this.

Yes. Once you connect your bank account, you can view your balance in the Homebase app alongside your earnings. You can also opt into:

• Low-balance alerts: get notified if your balance drops below $100
• Overdraft protection: Homebase automatically cashes out the max available if your balance drops below $50

Repayment happens automatically on your payday — Homebase collects the amount directly from your connected bank account. You don't need to do anything. If you think your payday on file is incorrect, contact support.

You won't be able to request another Cash Out until the previous one is repaid. Homebase will never charge late fees, report nonpayment to credit bureaus, or send your account to collections.

Yes. Contact support and the team will update your card within 1 business day. Your debit card must always be linked to the bank account you signed up with.

No. Cash Out is completely confidential between you and Homebase. Your employer's payroll is not affected in any way.

No. Cash Out has no interest, no late fees, and no legal recourse against you. You're simply accessing wages you've already earned — not borrowing money.

Yes. Always keep the Homebase app updated to access Cash Out. Download the latest version from the App Store or Google Play.